Tour Policies

Early Booking: Most tours offer early booking discounts.  For tours 7 Days or longer a $250 discount is offered off the first 10 seats and $100 off the next 10 when booking is made 90-100 days prior to travel.  For tours 6 days or less the early booking discount is $75 for the first 10 seats and $25 for the next 10 and the booking is made 45-60 prior to travel.  Some exceptions may apply.   


Deposit and Payment: For tours 7 Days or longer a $400 deposit per person is required to secure space.  Full payment is usually required 65-70 days in advance of travel.  See below for specific payment dates for each tour.  On tours of 6 days or less a $100 deposit per person is required to secure space.  Full payment is usually required 35-40 days in advance of travel.      


Airfare: If the tour involves air travel the airfare has been included in the tour rate.  As airfare prices fluctuate we can only guarantee the price when bookings are made 90-100 days prior to travel.  After that time tour price with air may be significantly higher.  Should you wish to book your own flights the tour price will be reduced by the Own Air amount listed under the price.  Please be aware that own air packages do not include airport transfers.​


Price Changes: As the exchange rate is constantly changing Mile Zero Tours reserves the right to charge an incremental surcharge should there be a significant decline in the Canadian Dollar before full payment is received. Also in the event of significant changes in taxes or surcharges by suppliers or local government Mile Zero Tours, reserves the right to adjust price up until time of departure.


Cancellation policy:  Each tour has its own cancellation terms based on the terms offered to Mile Zero Tours by various suppliers.  Please see below for specifics by tour.  We strongly recommend purchasing trip cancellation insurance as Mile Zero Tours cannot issue refunds, no matter the reason, beyond the scope of the policies mentioned below.​


Travel Insurance:  Mile Zero Tours is licensed to offer Manulife travel insurance products.  Premiums will vary based on the cost and duration of the trip and age of the traveller.  We will be happy to provide quotes for the desired coverage.  Insurance premiums are normally collected at the time of final payment.    


Terms of Travel:  Please see Terms of Travel for full details.   

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Cancellation Policy By Tour

Haida Gwaii & the Inside Passage —July 8, 2019— Full payment date: May 3, 2019

Cancellation policy: Full refund less $50 per person admin fee if cancelled before April 5, 2019 from April 5 to May 3 non-refundable amount increases to $150.  After May 3, 2019 only 50% is refundable and after June 7, 2019 only 15% is refundable.  There are no refunds offered after June 24, 2019. 


Yukon & Northwest Territories: Beyond the Arctic Circle —July 22, 2019—Full payment due: 

May 17, 2019

Cancellation policy: Full refund less $50 admin fee per person if cancelled before April 19, 2019 from April 19 – May 17, 2019 non-refundable amount increases to $150. After May 19 only 35% is refundable and after June 17, 2019 only 15% is refundable. There are no refunds offered after July 5, 2019. 


Yukon & Northwest Territories: Beyond the Arctic Circle — August 12, 2019—Full payment due: 

June 7, 2019

Cancellation policy:  Full refund less $50 admin fee per person if cancelled before May 10, 2019 from May 10 – June 7, 2019 non-refundable amount increases to $150. After June 7 only 35% is refundable and after July 8, 2019 only 15% is refundable. There are no refunds offered after August 2, 2019.  


Haida Gwaii & the Inside Passage — August 13, 2019—Full payment date: June 8, 2019

Cancellation policy: Full refund less $50 per person admin fee if cancelled before April 5, 2019 from April 5 to May 3 non-refundable amount increases to $150.  After May 3, 2019 only 50% is refundable and after July 7, 2019 only 15% is refundable.  There are no refunds offered after June 24, 2019. 


West Coast to California — August 26, 2019—Full payment due: June 21, 2019

Cancellation policy: Full refund less $50 per person admin fee if cancelled before May 24, 2019 from May 24 to June 21, 2019 non-refundable amount increases to $150.  After June 21, 2019 only 40% is refundable and after July 22, 2019 only 15% is refundable.  There are no refunds offered after August 12, 2019.  


Autumn in Quebec & Ontario — September 22, 2019—Full payment due: July 19, 2019

Cancellation policy: Full refund less $50 per person admin fee if cancelled before June 21, 2019 from June 21 to July 19 non-refundable amount increases to $150.  After July 19, 2019 only 50% is refundable and after August 16, 2019 only 15% is refundable.  There are no refunds offered after September 6, 2019. 


Enchanted Ireland — October 5, 2019—Full payment due: August 2, 2019 

Cancellation policy: Full refund less $50 per person admin fee if cancelled before July 2, 2019. From July 2 to Aug 2, 2019 non-refundable amount increases to $150. After august 2, 2019 only 40% is refundable and after August 30 only 10% is refundable. There are no refunds offered after September 20, 2019. 


Tofino Escape — October 24, 2019—Full payment date: September 20, 2019

Cancellation policy:  Full refund less $50 admin fee per person if cancelled before September 20, 2019. After September 20, 2019 only 30% is refundable. There are no refunds offered after October 10, 2019. 


Winter Mountain Train December 5, 2019 - Full payment date: September 30, 2019

Cancellation policy: Full refund less $50 admin fee per person if cancelled before September 3, 2019. From Sept 3 to Sept 30 non-refundable amount increases to $150. After September 30, 2019 only 45% is refundable and after November 1 only 15% is refundable. There are no refunds offered after Nov 21.

 

New Orleans - Southern Style January 19, 2020 - Full payment date: November 15, 2019

Cancellation policy: Full refund less $50 per person admin fee if cancelled before October 18, 2019 from October 18 to November 15, 2019 non-refundable amount increases to $150.  After November 15, 2019 only 50% is refundable and after December 13, 2019 only 15% is refundable. There are no refunds offered after January 3, 2019. 


Harrison Hot Springs - March 9, 2020 - Full payment date: February 3, 2020 

Full refund less $50 per person admin fee if cancelled before February 3, 2020. After February 3, 2020 only 30% is refundable. There are no refunds offered after February 24, 2020. 

  

Vancouver Shen Yun & Chinese Culture - March 20, 2020 - Full payment date: February 14, 2020

Full refund less $50 per person admin fee if cancelled before February 14. After February 14 only 20% is refundable. There are no refunds offered after March 6, 2020. 


New York, New York! - April 22, 2020 - Full payment date: February 14, 2020

Full refund less $50 per person admin fee if cancelled before Jan 20, 2020. From Jan 20 to Feb 14, 2020 non-refundable amount increases to $150. After February 14, 2020 only 45% is refundable and after March 20, 2020 only 12% is refundable. There are no refunds offered after April 7, 2020. 

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