March 30, 2020
In response to Covid-19 and government recommendations, Mile Zero Tours is cancelling all tours scheduled to operate prior to June 30. The safety and security of our guests and personnel is of utmost importance and guests on affected tours have been contacted. We are in the process of issuing refunds.
Our passion for life enriching travel is as strong as ever, and we remain committed to providing all our guests with exceptional travel experiences.
If you are scheduled to travel with us between now and June 30, 2020, you will receive an email outlining the option to either rebook on a future trip or receive a refund.
If you have travel booked after July 1, or are considering booking travel, it is understandable that you may have some concerns. While we are committed to continuing to travel, we also understand that our guests may have a different level of comfort. Therefore, we want to provide the flexibility to make these decisions on their own without financial penalties. So, we’ve adjusted our cancellation terms to allow our guests additional time to make the most informed decisions about their travels.
In order to provide this peace of mind, Mile Zero Tours has amended our cancellation policies for individual cancellations on all trips departing through July 30, 2020.
Final Payments - Mile Zero Tours is working with our suppliers to extend final payment dates. We will be in touch with guests as these dates approach.
Cancellations made prior to final payment – Mile Zero Tours will waive the administration fee and provide full value of deposit as credit for future tour. Guests may still choose a refund less the usual administration fees if they prefer.
Cancellations made after final payment – Mile Zero Tours will issue credit for a future tour of 50% of any non-refundable portions up to 14 days prior to travel. Guests are recommended to purchase cancellation insurance with a ‘cancel for any reason’ provision. Cancel for any reason covers guests for the other 50% of the non-refundable portion thereby allowing guests to cancel up to 14 days prior to travel with 100% of their travel investment protected if they do not feel comfortable travelling at the time.
Thank you for your continued patience and support. As we move through this challenging time, we look forward to travelling with you again in the future!
Wishing you all good health.